Privacy Policy

1. Information We Collect

• Personal Identification: Name, email, phone, date of birth, and government-issued ID details collected at check-in.
• Booking Information: Check-in/out dates, room preferences, guest count, special requests, and payment details.
• Usage Data: IP address, browser type, pages visited — collected automatically via cookies and analytics tools.
• Communication Data: Records of your interactions with customer support, feedback forms, and surveys.
• Location Data: Approximate location (with your consent) to show nearby properties.

2. How We Use Your Information

• To process and manage your hotel reservations.
• To communicate booking confirmations, updates, and pre-arrival information.
• To provide customer support and respond to your inquiries.
• To personalize your experience and remember your preferences.
• To send promotional offers and newsletters (you may opt out at any time).
• To analyze usage patterns and improve our services.
• To comply with legal obligations under Indian law (Information Technology Act, 2000).
• To prevent fraud and ensure platform security.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Service Partners: Payment gateways, email/SMS providers, and analytics services necessary to deliver our services.
• Hotel Staff: Limited personal information is shared with property teams to fulfill your reservation.
• Legal Authorities: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger or acquisition — we will notify you before this occurs.

4. Cookies and Tracking

We use cookies to enhance your browsing experience. Types of cookies:

• Essential Cookies: Required for the website to function (session management, security).
• Analytics Cookies: Help us understand visitor interactions (Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (only with consent).

You can control cookies through your browser settings.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted storage for sensitive data, regular security audits, and strict access controls. While we strive to protect your data, no method of internet transmission is 100% secure.

6. Data Retention

Booking records are retained for 7 years as required by Indian tax regulations. Marketing data is retained until you unsubscribe or request deletion.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, email us at privacy@limetreehotels.com.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have done so inadvertently, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy with an updated date. Continued use of our services after changes constitutes acceptance.

10. Contact

Data Protection Officer
LimeTree Hotels Private Limited
Sansar Chandra Road, Jaipur, Rajasthan 302001
Email: privacy@limetreehotels.com