Frequently Asked Questions
Everything you need to know about staying at Lime Tree Hotels.
Booking & Reservations
How do I make a reservation at Lime Tree Hotels?
You can book directly on our website, call our 24x7 helpline at +91 74790 00111, or message us on WhatsApp. Booking direct guarantees the best available rate.
Is it cheaper to book directly on your website?
Yes! Booking direct always gives you our best rate, plus additional perks like free cancellation and exclusive offers not available on third-party platforms.
Can I modify or change my reservation?
Yes, most bookings can be modified until 24 hours before check-in at no charge. Contact our reservations team directly by phone, WhatsApp, or email.
Do you offer group booking rates?
Absolutely. For groups of 5+ rooms, contact our reservations team for special group rates, a dedicated coordinator, and customised packages.
Cancellation & Refunds
What is your cancellation policy?
Our standard policy offers free cancellation up to 24 hours before check-in. Some promotional rates are non-refundable. The specific policy is clearly shown at time of booking.
How long does a refund take?
Refunds are processed within 5–7 business days to your original payment method. For UPI/NEFT payments, it may take 3–5 business days.
What if I need to cancel due to an emergency?
We handle all exceptional circumstances with empathy. Contact our team directly and we'll work with you to find the best solution.
Check-in & Check-out
What is the standard check-in and check-out time?
Standard check-in is 2:00 PM and check-out is 12:00 PM (noon). Early check-in and late check-out are available subject to availability.
Do you offer early check-in?
Early check-in can be arranged based on room availability. Corporate guests and loyalty members receive priority for early check-in requests.
What ID is required at check-in?
One valid government-issued photo ID per guest is required: Aadhaar, Passport, Driving License, or Voter ID. For international guests, passport is mandatory.
Amenities & Services
Is WiFi complimentary?
Yes, high-speed WiFi is complimentary for all guests across all our properties.
Is breakfast included in all room rates?
Breakfast inclusion varies by room type and booking rate. Check the 'Breakfast Included' badge when booking, or call us to confirm.
Is parking available?
Yes, complimentary parking is available at all our properties, including covered/basement parking at most locations.
Do you have power backup?
Yes, 24x7 power backup is available at all Lime Tree properties — essential for uninterrupted work and comfort.
Serviced Apartments
What's the minimum stay for serviced apartments?
Our serviced apartments are available for a minimum of 1 night, with significant savings starting from 7-night stays. Monthly packages offer the best value.
Is housekeeping provided in serviced apartments?
Yes, weekly housekeeping is included. Daily housekeeping can be added for an additional charge. Laundry service is available on request.
Are the apartments fully furnished?
Yes, all apartments come fully furnished — complete kitchen (refrigerator, microwave, cooktop, utensils), linens, bathroom supplies, and a dedicated workspace.
What sizes of serviced apartments do you have?
We offer Studio, 1BHK, 2BHK, and 3BHK options. Our 2BHK on Golf Course Road and 3BHK in DLF Phase-5, Gurgaon, are particularly popular for long stays.
Corporate & Medical Stays
Do you offer GST invoices for corporate bookings?
Yes, GST-compliant invoices are generated for every booking. Our corporate accounts receive monthly consolidated reports.
How do I set up a corporate account?
Contact our corporate team via the Corporate Travel page or email reservation@limetreehotels.com. Account setup is typically completed within 48 hours.
Do you have rooms near Medanta Hospital?
Yes, our Lime Tree property near Medanta, Gurugram is specifically designed for medical stays — wheelchair access, pharmacy assistance, and pick-up/drop service available. Use code HEALING15 for 15% off.