Terms & Conditions

Privacy & Confidentiality Policies

Lime Tree Hotels is very strongly committed to preserving the privacy of all visitors to this website. Any individuals or business entities registering or making any reservation online on our portal would be automatically consenting to the collection, use and transfer of the information under the terms of this policy. Hence, data information collated would never be sold/divulged to gain any commercial benefits, except for deploying data analytics to forecast growth and strengthening of our business model to serve all future prospects/clients of serviced property with great aplomb. This website is the wholly owned property of Lime Tree Hospitality. Any dispute arising will fall under the jurisdiction of the courts in the state of Haryana, India. In case of any query, please feel free to contact us at limetreehospitality@live.in.

Cancellation and Refund Procedures & Policies/Payment Policy for Short-term Bookings (Less than 01 Week)

• 50% of the total tariff (Room, Apartment, Independent floor, House or Villa) would be collected as an advance towards booking confirmation. The remaining 50% of the balance tariff needs to be paid at the time of physical check-in at our properties.
• The tariff quantum would be chosen by payment cycle frequency opted at the time of booking (online/offline) or if modified at the time of physical (in-person) check-in at our properties.
• Any extra billings (Food & Beverages, Transport or miscellaneous, etc) should be payable at the time of final check-out from the property.

Payment Policy for Long-term Bookings (Greater than 01 Week)

• 50 % of the total tariff (Room, Apartment, Independent Floor, House or Villa) would be collected as an advance towards booking confirmation. The remaining 50% of the balance tariff needs to be paid at the time of physical check-in at our properties.
• The tariff quantum would be chosen by payment cycle frequency opted at the time of booking (online/offline) or if modified at the time of physical (in-person) check-in at our properties.
• Any extra billings (Food & Beverages, Transport or any miscellaneous etc) should be payable on a weekly basis (on every weekend) or at the time of final check-out from the property.

Payment Policy for Long-term Bookings (Greater than 01 Month)

• In the event of an occupancy period exceeding a month (30/31 days period), a booking confirmation advance equal to the monthly tariff is to be paid as the booking confirmation amount. For subsequent month/s, the monthly tariff should be paid on the 1st day of that calendar month.
• All billings (Food & Beverages, Transport or any miscellaneous etc) should be payable at the end of each month, final check-out from the property.

Booking Cancellation and Modification Policy

Booking Period of Less than 30 Days

• In the event of cancellation done less than 02 days before the check-in date for all bookings, the cancellation charges would be 02 nights’ tariff, plus statutory costs of applicable taxes.

• In the event of cancellation done less than 05 days before the check-in date for all bookings, the cancellation charges would be 01 night tariff, plus statutory costs of applicable taxes.

Booking Period of More than 30 Days

• In the event of cancellation done for more than 30 days booking period, even before the check-in date for all bookings, the cancellation charges would be 15 nights’ tariff, plus statutory costs of applicable taxes.
• In the event of cancellation due to early departure, the cancellation charges would be 15 nights’ tariff or the remaining monthly tariff (whichever is higher) plus statutory costs of applicable taxes.

Booking Modifications Policy

We require a minimum of 07 days before the original check-in date for a modification request. All modification requests are subject to availability.
Price of Service Apartment / Guest House in Gurgaon

Provisions & Inclusions or Terms & Conditions will be as agreed at the time of booking/from booking agent/OTA and confirmed ratification by Lime Tree Hospitality.

• Accommodation with en suite bathroom, colour TV, intercom, refrigerator, tea /coffee vending machine & free wi-fi internet service.
• Fully equipped kitchen, wherever applicable, along with necessary cutlery, crockery and cooking aids.
• Breakfast will be provided each morning, wherein breakfast is included in the offer price (or part of the package).
• All expenses related to electricity and cooking gas (unless specified for billing).
• Whenever a meal plan is selected, one meal of guest choice is provided. The meal usually comprises 02 dishes and will be served on the mealtime schedule.
• All states/central government taxes and any statutory charges, wherever applicable, will be charged separately.

Booking Terms & Conditions and Policies

• Standard check-in time is 13:00 PM (IST) & check-out prior to 12.00 AM (noon), unless stated otherwise.
• In unavoidable circumstances of cancellation/modifications of booking, and LTH not being informed in a timely manner than cancellation charges would be applicable as per the cancellation policy.
• Kindly note that children aged 12 and older are categorised as adults and charged accordingly. Please make a correct entry for the number of adults in the format box.
• Please contact us immediately if any information, which appears as confirmation, or incorrect or incomplete to clarify with us. We would be regretful for any inconvenience, but we will not withstand or accept any liability if confirmation errors in any document are not notified within 14 days of being sent by LTH.
• Lime Tree Hotels reserves the right at its sole discretion to terminate a booking in case of any unwarranted behaviour, including unethical business practices, offensive comments and refusal to clear dues.

Safety and Security Policy

Unregistered Persons or Guests

• Entertainment in mixed company by way of private visits from unregistered persons, in any room or apartment, is not permitted.
• Only registered guests who provide valid identification, a passport, ID card, can enter the premises of any property.
• Only the number of people mentioned in the invoice or booking agreement can check in/enter the property. Lime Tree Hotels reserves the right at its sole discretion to request guests and/or third parties to vacate the room or leave the property premises if not willing to abide by any article of internal rules, or general behaviour in public places.

Limited Liability

Property House Rules

• Lime Tree Hotels offers its properties for lodging purposes, both long and short stays. We do not allow/host parties, get-togethers or loud music/noise as we strictly adhere to civilian society norms, maintaining decorum with the neighbourhood and fellow inmates of the property.
• We allow guests to check in with a valid Identity proof commonly known as ID cards recognised by the Government of India (prescribed & mandated with address proof as must), as well as a business card for any one occupant from the family or group.

Entry Permission to Lodger’s Guests and Visitors

• The visitor/s of any Guests/Lodgers need to provide valid ID Card (Passport, in case visitor is foreign national) or ID card recognized by Government of India(prescribed & mandated with address proof as must)
• The number of people mentioned in the invoice or booking agreement would be allowed to check-in the property. Any additional guests, not in the invoice or booking agreement; however as part of that family/group arrived would be provided booking/accommodation (subject to availability) through proper procedure and documentation submission at sole discretionary powers of Front Office property manager of Lime Tree Hotels.

Standard Operations of Business (SOOP), Exceptions & Deviations to Rules

• The Guests/Lodgers must have booking for any of service Room / Apartment/Independent Floor / House / Villa prior to their arrival at our Front Office (reception or check-in counter). In case of an emergency, we would do our best efforts to accommodate our esteemed Guests/Lodgers, subject to availability of spaces and fulfillments of documentations (Guest Log Registration Agreement-GLRA).
• Lime Tree Hotels in-house maintenance team is committed to keep the property tidy with high level of hygienic cleanliness and expects sincere co-operations from Guests/Lodgers to help us.
  Lime Tree Hotels authorized representative and maintenance staff will have all rights to enter the Serviced Property for inspection and cleanliness needs.
• The Guests/Lodgers have full rights to use Serviced Property& Fixtures given to them for their comfortable stay. However, Lodgers/Guests neither have the rights to exclusive possession or ownership during their stay or after vacating the same.
• Lime Tree Hotels authorized representatives have all rights to move the Guests/Lodgers to another room with complete convenience to occupants, may be at short period request.
• Smoking is prohibited in all the Serviced Properties.
• The Guests/Lodgers must not bring any pets in the Serviced Properties.
• The Guests/Lodgers must not keep any inflammable items in the Serviced Properties.
• The Guests/Lodgers must not move or damage any furniture, pictures or wall hangings.
• The Guests/Lodgers must report any loss of keys of Serviced Properties immediately to Lime Tree Hotels authorized representative.
• The Guests/Lodgers must take away all their personal possessions while they leave the Serviced properties.
• The foreign national Guests/Lodgers with a booking exceeding 180 days should possess FRRO registration.Since, Foreigner registration is a mandatory requirement by the Government of India under which all foreign nationals (excluding overseas citizens of India) visiting India on a long term visa (more than 180 days) are required to register themselves with a Registration Officer within 14 days of arriving in India. Pakistani nationals visiting India are required to register within 24 hours of arrival regardless of the duration of their stay.